Customer Service Feedback Page
Looking for a way to express your thoughts on our service to you? This is the place! Whether to extend praise or offer constructive criticism, how you feel about the service we provide is very important to us. We work hard every day to do the best we can to support your delivery of quality Scouting program.
Take this short survey by clicking here - there is a place for comments too!
By telephone - Dial 1-800-766-7268 and leave a message by dialing option 8 or ask our receptionist for extension 100 - our customer service hotline
Our Return Telephone Call Policy
Our aim is to support unit level programming as efficiently as possible. It is our policy that if you leave a message on a council employees regular desk phone extension, we promise to return your call as soon as possible, but before the end of the next business day. If for some reason this does not happen you can contact our customer service hotline by calling our main number and dialing option 8 to leave a message.
If an employee is going to be away from his/her phone for more than a 24 hour period when this pledge could not be met, he/she will change their outgoing message to indicate so, and give you another option to receive the service you need within the 24 hour period promised.
Our Support Staff Mission Statement
It is the mission of the Del-Mar-Va Council support staff to provide our customers a positive experience through courteous and helpful service instilling the confidence to deliver the mission of the Boy Scouts of America.